YOUR AI SUPPORT TEAM

AI agents handle tickets, you handle the exceptions.

Our AI Operating System receives, sorts and responds to customer queries 24/7. Your team focuses on cases where a human touch is key.

How they hand over work

4 AI agents in the support team4 stages from intake to resolution30 days to custom deployment100% customer data under your control

app.pixelbrain.ai/podpora

Your AI support team4 agents · line running

IntakeINTAKE RUNNING

Received 18 new tickets

01/04

ResponderRESPONSES PRACUJE

Answered 12 queries

02/04

EscalatorESCALATION RUNNING

Escalated 3 cases

03/04

ResolverCLOSURE RUNNING

Closed 15 tickets

04/04

Your AI support team

Four agents. One support pipeline.

Each agent takes over where the previous one left off — from ticket intake to resolution.

INTAKE · krok 1 ze 4

Intake

Collects and sorts all incoming queries in real time.

The agent monitors connected channels and email inboxes via the Communication and Email modules. It analyses and classifies each query, creating a new ticket in the system.

Emails, messages from channelsSorted ticket with priority

Manually vs. With Agents

Same work. Without manual re-entry.

Sorting queriesAn operator manually reads emails, copies them and creates tickets.The AI agent automatically processes all channels and creates tickets itself.

Answering FAQsThe team repeatedly answers the same questions and searches through documentation.The AI agent answers instantly 24/7 based on the knowledge base.

Handing over a caseA colleague searches for the customer's history in different systems.The AI agent hands the ticket to a person with full context from the CRM.

Closing and reportingClosing tickets and sending out surveys is manual work.The AI agent automatically closes the ticket and handles follow-up and feedback collection.

How we build it

Agenti pod kontrolou. Your data.

Connected modules

The AI works with data across the Communication, Email, Documents and CRM modules.

A person decides

AI automates the routine, but sensitive steps and final decisions are approved by your team.

Your data, your rules

The entire system runs on your infrastructure; data never leaves your company.

Deployment within 30 days

We map, optimise and deploy the system tailored to your processes.

Deployment

Mapovat. Optimalizovat. Nasadit.

We start with one support channel, show the impact, and only then expand. Custom deployment in 30 days.

Process mapping

We analyse your current customer support workflow and identify bottlenecks.

Optimisation and AI design

We will design the deployment of AI agents to take over routine tasks and streamline the entire process.

Deployment and integration

We will implement the AI Operating System and connect it with your existing tools within 30 days.

Frequently asked questions

What support teams ask.

Can the AI learn our specific products and procedures?

Yes, the AI learns exclusively from your knowledge base, documents and FAQs. It therefore responds precisely according to your internal materials and rules.

What happens if the AI doesn't know the answer to a customer's query?

If the AI is unsure or the query requires human intervention, it automatically escalates it and passes it to the appropriate operator with full context.

Can we edit the knowledge base that the AI uses ourselves?

Of course. The knowledge base is fully under your control in the Documents module. Any change is immediately reflected in the AI's responses.

Where is our customers' data stored?

All data, including communication and information from the CRM, remains on your infrastructure. Pixelbrain does not have access to it.

How complex is the integration with our existing email solution?

The system connects to your email inboxes via standard IMAP/SMTP protocols. Integration is part of the implementation and is very fast.