Flow solutions · Money back
Defective parts paid for by whoever supplied them.
When you replace a defective part for a customer under warranty, the cost often stays with you — even when the supplier caused it. Flow links the warranty repair to the part delivery, checks the supplier’s terms and period, and files the claim with evidence.
Every case in one table, with its amount and next step.
Where money or a customer relationship is involved, the case waits in your inbox with all the evidence.
Every case shows its amount from the first minute — you know what to handle first.
Five steps, one of them yours.
Service swaps the defective part and closes the case. Nobody traces who supplied it or whether warranty applies — the cost stays with you.
- 01Repair
Take the closed job.
Replaced part, report and photos from the service system.
- 02Origin
Find the delivery.
Batch, supplier and receipt date from the stock issue.
- 03Entitlement
Check the warranty.
Terms and periods from the supplier contract.
- 04Approval
Value the claim.
Procurement or quality decides whether to claim.
You decide - 05Claim
Send it to the supplier.
With evidence, chase the reply and match the credit.
The access you already have is enough.
Where evidence comes from
- Service system
- Stock movements
- Batches and serial numbers
- Goods receipts
- Supplier contracts
- Photos and reports
- Procurement mailbox
- ERP / accounting
Safeguards
- Claims after a decision
A claim goes out once procurement or quality approves.
- Deadlines watched
Cases near warranty expiry move to the front.
- Complete evidence
Report, photos and batch are always attached.
For systems without an integration, the agent works in the browser — signing in with credentials from the encrypted vault.
What you ask
When does Flow get to work?
Who works with it on your side?
What if the service record has no batch?
Start with one process, not a project.
Tell us where money slips away. On a short call we’ll show how Flow would watch it and where you’d make the calls.